Terms & Conditions

Drop-In Terms & Conditions

These Terms and Conditions are incorporated into the Glofox Sign-up and any Membership is subject to these Terms and Conditions as amended from time to time.
These Terms and Conditions should be read in conjunction with the website usage Terms and Conditions.
ESTIA WELLSPACE reserves the right to vary and revoke these Terms and Conditions from time to time, which it may consider necessary or desirable for the regulation of the internal affairs of the Centre and/or the conduct of Members. Any such changes will be published on the Website and, until revoked, are binding on Members.

Membership, Class Packs and PAYG

Subject to condition 2., when a person has completed a signed up to Estia Wellspace through Glofox and purchased a Membership they shall become a Member of ESTIA WELLSPACE subject to these Terms and Conditions.
Acceptance of a person as a Member is in the absolute discretion of ESTIA WELLSPACE.
A person shall cease to be a Member when their Membership expires or when the Membership is terminated under these Terms and Conditions. For the avoidance of doubt the provisions of condition 4 shall continue to apply after a person ceases to be a Member.
For Class Pack Memberships and Drop-In memberships, the relevant start date in determining that expiry date is the date that the Member first uses that Membership to attend a class and not (unless it is the same date) the date that the Membership is purchased.
ESTIA WELLSPACE reserves the right to expel from the Centre, suspend for a specific period, terminate the Membership of or refuse to renew the Membership of any Member whose conduct is or may be, in ESTIA WELLSPACE’s reasonable opinion, damaging to the character of the Centre, or amounts to a breach of these Terms and Conditions or where such expulsion is otherwise in the interests of the other Members. Any Member so expelled or that has their Membership terminated or suspended shall forfeit all privileges to Membership of the Centre and shall not be entitled to any refund.
Any lapses in Membership, including but not limited to the non-payment of memberships, may result, at ESTIA WELLSPACE’s discretion in an administration fee being charged should the Member reapply for Membership.
A Member may attend Classes according to the type of Membership they have selected
Details of prices of Memberships are available at the Centre, on the Website or through the Glofox App and shall be such prices as determined by ESTIA WELLSPACE from time to time.
Subject to any statutory right of cancellation, payments for Memberships and Classes are non-refundable unless otherwise stated in these Terms and Conditions.

Cancellation

Full payment for all classes is required prior to participation in the class, unless a member of the ESTIA team deems it absolutely necessary to postpone to the end of class. Payment for classes are non-refundable and non-transferrable.
All class passes are non-refundable, non-extendable and non-transferable. The date for which class memberships are valid depend on the type of purchase made. All class memberships are non-refundable, non-transferable and non-extendable.
Please note full payment for all workshops, courses, trainings and events is required on booking and is not refundable. You may transfer your booking to another person provided that you inform us about the change in writing and in advance of the specific workshop, course, training or event. In transferring your booking, the other person will need to become a Member of ESTIA WELLSPACE.
Please note that private class cancellations require 24-hour notice or full fee will be due. When booking we will require your credit card details to hold the space.

Monthly Autopay and Mindfulness Memberships

The provisions of this condition shall only apply to a Member that applies for a Monthly Autopay Membership by monthly direct debit, standing order or debit or credit card.
Any Member, who is purchasing classes by autopay, shall be entitled to participate in an unlimited number of classes as defined by the membership type at the Studio until their autopay terminates and any such Member will forfeit their membership if they fall behind in payment at the date due. Such Member shall remain liable for any outstanding payments.
A Member who is purchasing classes by autopay is liable for payment of all fees for the contracted period.
Autopay fees must be paid in accordance with these Terms and Conditions irrespective of whether or not the Member uses the Centre’ facilities.
Autopay fees may be increased at ESTIA WELLSPACE discretion. Members shall be given at least 10 working days’ notice of any increase in Membership fees.
Any Member that is purchasing classes by autopay agrees that they cannot cancel their Membership before the expiry of the minimum period of 6 months from the date of their initial payment (“the Minimum Membership Period”).
Subject to condition 6. and any right of ESTIA WELLSPACE to cancel or suspend the membership, the membership will continue indefinitely unless and until a Member cancels their Monthly membership by written request to ESTIA WELLSPACE, giving 30 days’ notice of the desired cancellation date.
If a Member does not pay their membership for the Minimum Membership Period (or cancels their Membership during the Minimum Membership Period) then the Member is liable in full for any outstanding Memberships in respect of the Minimum Membership Period.
Members agree and acknowledge that by agreeing to the Minimum Membership Period, they are being given preferential rates by ESTIA WELLSPACE and therefore it is fair and reasonable that the Member is liable for any payments referred to in condition 7. above.
It is the responsibility of the Member to inform ESTIA WELLSPACE of a desire to cancel a membership within the required notice period. ESTIA WELLSPACE cannot be held liable for any payments processed due to the failure of a Member to cancel their membership.
Members who do not wish to accept a change proposed by ESTIA WELLSPACE to any Membership fees may cancel their Membership by giving notice to ESTIA WELLSPACE in accordance with condition 7. The Member giving notice must continue to pay Memberships at the current rate immediately prior to any proposed increase until the end of such notice period (or in the case of a Member whose Minimum Membership Period has not ended until the end of such period).
If the Membership is paid by debit or credit card (or any Membership fees remain outstanding beyond the due date) the Member unconditionally and irrevocably authorises ESTIA WELLSPACE to debit any credit or debit card provided by the Member with the monthly Membership fee (or any outstanding fees) without notice to the Member.
Members cannot suspend their membership during the minimum contract period of 6 months or at any time during their membership. Members can cancel their membership with 30 days notice.

Health and Wellbeing

Each Member agrees to familiarise themselves with what Classes involve prior to assessing whether they are fit to participate in a Class. Members should refer to the Website or speak to a member of staff for further information.
Each Member warrants and represents on the date of their acceptance of these Terms and Conditions and on each occasion that the Member uses the Centre that the Member is in good physical condition and that the Member knows of no medical or other condition why the Member is not capable of engaging in the Classes or exercises provided by ESTIA WELLSPACE and that such Classes or exercises would not be detrimental to the Member’s health, safety or physical condition.
ESTIA WELLSPACE staff are not medically trained and are therefore not qualified to assess whether the Member or any guest is in good physical condition and/or that the Member can engage in any exercise without detriment to the Member’s health, safety, comfort or physical condition.
Members are advised not to undertake any physical activities without first seeking medical advice if they have concerns over their physical condition. ESTIA WELLSPACE reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of ESTIA WELLSPACE’s facilities.
Members shall not use ESTIA WELLSPACE’s facilities if they are suffering from: low/high blood pressure, cardiac irregularities, any infectious or contagious illness, disease or other ailment or suffering from any ailment where there is a risk, however small, that such ailment may be detrimental to the health safety, comfort or physical condition of the other Members. If there is any doubt, Members should consult their doctor and must notify ESTIA WELLSPACE of any circumstances affecting their health, which may be exacerbated through continued use of the Centre.
Members are responsible for informing ESTIA WELLSPACE staff and teachers of any change to their health that may impact their ability to practice in the space.

Use of facilities

A Member is entitled to use the Centre’ facilities provided always that the Centre may at any time withdraw all or part of its facilities or Classes for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Centre or ESTIA WELLSPACE.
A Member is entitled to use the facilities and equipment provided at ESTIA WELLSPACE and commits to looking after the space in a manner that is proper and respectful of the space and its ethos.

Personal belongings, dress, safety

Members are requested to wear a form of dress appropriate to the practice offered in the space. Footwear should be removed and carefully stowed away in the welcome area before entering the Centre space. Belongings should be left in the designated area by the entrance.
In the interests of safety and hygiene, no crockery, glass, hot drinks or food are permitted in the practice space. Only water is permitted on the floor of the Centre (no coloured drinks). No pets (with the exception of guide dogs) owned by Members are permitted in the Centre’s building. Members should not walk around the Centre barefoot if they have verrucas or similar foot complaints. Members must use the main entrance to the Centre when entering or leaving the Centre. There is only one fire exit in the building which is also the main entrance. Members must not interfere with these doors for any reason or restrict its access.
In the event of a fire, Members are asked to make their way to the nearest available exit, which is through the front door.
Smoking is not allowed in the Centre.
The use of mobile phones is to be kept to a minimum in the Centre. We encourage Members not to bring their mobile phones into the practice space and to leave them stowed away with their belongings at the entrance.

Limitation of liability

In consideration of ESTIA WELLSPACE accepting a person as a Member, the Member agrees that:
1. Neither ESTIA WELLSPACE, nor its employees or contractors shall be liable for any loss, damage or theft of any property (including bicycles) belonging to, or brought onto or left outside any ESTIA WELLSPACE premises by the Member or any guest of the Member, unless, subject to condition 3 below, such loss, damage or theft was caused by negligence of ESTIA WELLSPACE, or its employees, or contractors.
2. Vehicles, bicycles and their contents, parked or locked up on or outside any ESTIA WELLSPACE premises are left at the owners’ risk and ESTIA WELLSPACE will accept no liability for loss, damage or theft in respect thereof, unless, subject to condition 3, such loss, damage or theft was caused by negligence of ESTIA WELLSPACE or its employees or contractors.
3. Neither ESTIA WELLSPACE, nor its employees or contractors shall be liable for any death, personal injury or illness occurring upon any ESTIA WELLSPACE premises or as a result of the use of the facilities and/or equipment provided by ESTIA WELLSPACE, except to the extent that such death, personal injury or illness arises from any negligent act or omission of ESTIA WELLSPACE or its employees, agents or sub-contractors.
Without prejudice to condition 1.c, it is the Member’s responsibility to ensure that, their physical condition is appropriate for participating in Classes and to ensure that they correctly operate or use any facilities and/or equipment provided by ESTIA WELLSPACE, including the adjustment of levels or settings on any equipment. If the Member is in any doubt as to how to correctly operate any equipment they should consult a member of staff before use.
Where loss or damage to property including vehicles, and/or their contents, brought onto ESTIA WELLSPACE premises is caused by the negligence of ESTIA WELLSPACE or its employees or contractors, ESTIA WELLSPACE liability shall be limited to £100 (for any one incident).

General

Details of Class times at the Centre may vary from time to time and are published on the Website. ESTIA WELLSPACE reserves the right to change Class times or cancel Classes at its discretion, and will endeavour to give Members notice of such changes as is reasonably practicable.
ESTIA WELLSPACE reserves the right to refuse admission to classes if the student arrives past the start time for the class.
Members must at all times observe ESTIA WELLSPACE’s guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Centre may issue to ensure the safety of the Members and the smooth operation of the Centre for the convenience of all Members.
Members are required to give written notice to ESTIA WELLSPACE of any change of address or email or update themselves via their online account.
ESTIA WELLSPACE reserves the right to refuse admission to the Centre.

Business (and Data) Privacy Policy (GDPR)
This privacy policy sets out how ESTIA WELLSPACE uses and protects any information that you provide when you use the website (and the registration form when you first come to a class at ESTIA WELLSPACE). We collect basic types of data including name and address, as well as some medical histories pertinent to the wellness practices offered.
Most of your information will have been provided by you using our software system completing our registration form. We also collect information from the technology you use when using our website, so we can monitor website pages visited.
ESTIA WELLSPACE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
ESTIA WELLSPACE may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 5 May 2019; last updated in May 2019.

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
medical histories pertinent to wellness practices offered
other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
1. Keep track of medical conditions that are important to your practise. This information can be viewed by our teachers who must abide by our terms and conditions and data protection laws
2. Internal record keeping
3. We may use the information to improve our products and services
4. We may periodically send promotional emails about studio news, special offers or other information, which we think you may find interesting using the email address which you have provided
5. At no time will the information be sold, passed on or used to/by any external company
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You have always been able to control your account details. Please log into your account to do any changes.
We manage our records to help us to serve our customers well, for example such as dealing with any queries relating to your account and to comply with legal and regulatory requirements. Records help us demonstrate we are meeting our responsibilities and to keep as evidence of our business activities.
Retention periods for records are determined based on the type of record. Retention periods may be changed from time to time based on business or legal and regulatory requirements.
You have a number of legal rights to control what we do with your information. For example, you can ask us:
1. to unsubscribe you
2. to tell you what information we have about you
3. for a copy of this information
4. to update or change it
5. to unsubscribe from marketing materials
Sharing your information - We use a customer relations management system that stores your data. This system is fully GDPR compliant and does not share (or sell) your information.
We also use an email database system that only stores your email address. This system is fully GDPR compliant and does not share (or sell) your information. ESTIA WELLSPACE will never share (or sell) your information with any other persons/companies.

Complaints

Verbal and written complaints about the classes, facilities, teachers or students should be passed onto the management of ESTIA WELLSPACE
An acknowledgement of the complaint will be given and the complaint will be dealt with in line with ESTIA WELLSPACE'S complaint procedure
A written record of the complaint and correspondence and outcome will be kept by ESTIA WELLSPACE
Refer to the Membership section with regard to termination/refusal to renew memberships

These Terms and Conditions and any disputes arising from them shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

MEMBERSHIP TERMS & CONDITIONS
These Terms and Conditions are incorporated into the Glofox Sign-up and any Membership is subject to these Terms and Conditions as amended from time to time.
These Terms and Conditions should be read in conjunction with the website usage Terms and Conditions.
ESTIA WELLSPACE reserves the right to vary and revoke these Terms and Conditions from time to time, which it may consider necessary or desirable for the regulation of the internal affairs of the Centre and/or the conduct of Members. Any such changes will be published on the Website and, until revoked, are binding on Members.

Membership, Class Packs and PAYG

Subject to condition 2., when a person has completed a signed up to Estia Wellspace through Glofox and purchased a Membership they shall become a Member of ESTIA WELLSPACE subject to these Terms and Conditions.
Acceptance of a person as a Member is in the absolute discretion of ESTIA WELLSPACE.
A person shall cease to be a Member when their Membership expires or when the Membership is terminated under these Terms and Conditions. For the avoidance of doubt the provisions of condition 4 shall continue to apply after a person ceases to be a Member.
For Class Pack Memberships and Drop-In memberships, the relevant start date in determining that expiry date is the date that the Member first uses that Membership to attend a class and not (unless it is the same date) the date that the Membership is purchased.
ESTIA WELLSPACE reserves the right to expel from the Centre, suspend for a specific period, terminate the Membership of or refuse to renew the Membership of any Member whose conduct is or may be, in ESTIA WELLSPACE’s reasonable opinion, damaging to the character of the Centre, or amounts to a breach of these Terms and Conditions or where such expulsion is otherwise in the interests of the other Members. Any Member so expelled or that has their Membership terminated or suspended shall forfeit all privileges to Membership of the Centre and shall not be entitled to any refund.
Any lapses in Membership, including but not limited to the non-payment of memberships, may result, at ESTIA WELLSPACE’s discretion in an administration fee being charged should the Member reapply for Membership.
A Member may attend Classes according to the type of Membership they have selected
Details of prices of Memberships are available at the Centre, on the Website or through the Glofox App and shall be such prices as determined by ESTIA WELLSPACE from time to time.
Subject to any statutory right of cancellation, payments for Memberships and Classes are non-refundable unless otherwise stated in these Terms and Conditions.